As each day dawns, we continue to witness Artificial
Intelligence advance more and more and do things like solve problems and
handle complex tasks as we have never witnessed before. The use of AI is being applied
in very many fields, such as image, text, speech, and code generation, just to
mention a few applications of AI. In this article, however, we will only cover how Artificial Intelligence is used as chatbots, more specifically, the best
AI chatbots that are already in existence.
So here are the best Artificial Intelligence chatbots of 2023.
1. ChatGPT
ChatGPT is a very interesting Artificial
Intelligence tool everyone is currently discussing. ChatGPT is not
technically a chatbot, but I’ve classified it in this list because of how users
interact with it. You simply write down a question, and the system gives a
detailed answer. This platform has answers to almost anything. It can write
essays and articles on prompt; all you have to provide is a topic. It
also has the capability to generate blocks of programming code for languages
such as JavaScript, Python, or any other language. I’ve written another article on ChatGPT, which you can visit from the link below.
2. IncentiveAI
The company that developed IncentiveAI
states that the main purpose as to why it developed the AI platform was to help
its users achieve specific goals through motivation by studying patterns in
their behavioral psychology.
Users interact with the platform by setting their desired goals, or what they want to achieve, maybe an exercise routine and the platform gives you incentives, as the name suggests, that motivate you to achieve that specific goal and also monitor your progress.
3. Lang.ai
LANG.ai is mostly used in customer support
services, where the chatbot responds to customers’ queries or inquiries. The AI
is fed with data and trained to predict patterns, and that’s how it’s able to
answer questions from customers concerning a service that maybe a certain company
or business using the AI offers.
LangAI is mostly used for automating conversations just like a normal human-to-human conversation would look
like.
4. Cresta
Just like Lang.ai, Cresta is also mostly
used in customer support services. When interacting with clients, some customer
service representatives use Cresta to get guidance concerning critical
decisions on matters like sales to ensure they offer the best services or
advice to the clients. Cresta uses outcomes from past successful and unsuccessful
interactions to ensure they provide the representatives with the best insights
that result in better outcomes.
5. PolyAI
PolyAI is also used in customer
interactions to improve customer experience. PolyAI is able to have a
conversation-like interaction and offer solutions to the clients and customers'
questions.
6. Ada
Ada is also used in customer support. Ada is an automated platform that replies to customers’ questions. Unlike human-based customer support, AI is very fast as it responds to customers instantly since it is able to predict and study query patterns.
7. Observe.AI
Unlike the previously mentioned AI-based customer support services, Observe.ai offers voice interactions. Users simply speak out their questions, and the AI transcribes and processes the voice and offers insights into the questions.
Conclusion
AI chatbots have gained popularity, especially for customer support, as we have seen from the examples above. Natural Language Processing (NLP) capabilities of Artificial Intelligence have seen this possible. And since AI advancements are still being made, what AI will be able to achieve in the future seems very promising.